Please find details on Person Centred Care, Care Planning, Communication, Documenting & Reporting. If you wish to know more about this course, please use the register your interest form on the page.
How to contribute towards the development and creation of a care plan, underpinned by the individual’s preferences in regard to the way they want to be supported. What a risk assessment is and how it can be used to promote person centred care safely. Encourage individuals to participate in the way their care and support is delivered. Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences. How to use and promote with others where relevant, risk assessments to enable a person centred approach to delivering care. Provide individuals with information to enable them to exercise choice on how they are supported.
The importance of active listening. How to find out the best way to communicate with the individual they are supporting. Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates. Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes. Identify and take steps to reduce environmental barriers to communication. The barriers to communication and be able to both identify, and determine, the best solutions to achieve success when communicating with the individual they are supporting. Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals. Demonstrate good team/partnership working skills.
How to make sure confidential information is kept safe. The importance of excellent core skills in writing, numbers and information technology. Write clearly and concisely in records and reports. Keep information safe and confidential according to agreed ways of working. Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology. Their own, and other workers’ responsibilities for ensuring confidential information is kept safe. Demonstrate and ensure that records and reports are written clearly and concisely. Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working.
Recommended Refresher Frequency: Every 3 years